Cancellation Policy

Cancellation Policy for Rug Weavers

At Rug Weavers, we value your satisfaction and strive to provide a seamless shopping experience. Below are the terms and conditions for order cancellations:

Order Cancellation by the Customer

1. Cancellation Before Shipment:
   • Customers can cancel their order free of charge if the request is made within 24 hours of placing the order and before it has been shipped.
   • To cancel an order, please contact us via email at support@rugweavers.com or call our customer service at +1 (832) 549-6959.
2. Cancellation After Shipment:
   • Orders cannot be canceled once they have been shipped. However, you may initiate a return or exchange once the product is delivered, as per our Return and Exchange Policy.

Order Cancellation by Rug Weavers

1. Reasons for Cancellation:
   • Rug Weavers reserves the right to cancel an order under the following circumstances:
     • The item is out of stock.
     • There are inaccuracies in pricing or product descriptions.
     • Payment issues are identified, including unauthorized transactions.
2. Notification:
   • If we need to cancel an order, we will notify you via email or phone within 24 hours and provide a full refund to the original payment method.

Refunds for Canceled Orders

• Refunds for canceled orders will be processed within 7-10 business days, depending on your bank or payment provider.
• For questions about refunds, please contact us at support@rugweavers.com.

Contact Us

If you have any questions about our cancellation policy, feel free to reach out to us:

• Email: support@rugweavers.com
• Phone: +1 (832) 549-6959
• WhatsApp: +1 (832) 549-6959

We appreciate your understanding and thank you for choosing Rug Weavers!