Refund and Returns Policy

1. Overview
At Rug Weavers, we strive to provide high-quality rugs and carpets that meet your expectations. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the following guidelines to understand our process.

2. Eligibility for Returns

• Items are eligible for return within 14 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Custom or made-to-order rugs, clearance items, and final sale products are not eligible for returns unless they are defective or damaged upon arrival.

3. Return Process

• To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return.
• Once your return is approved, you will receive a return authorization and instructions on how to send your item back.
• The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Condition of Returned Items

• All returned items must be in their original condition, without signs of wear, dirt, or damage.
• Items that are not returned in their original condition may be subject to a restocking fee or may not be eligible for a refund.

5. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, product defect).

6. Exchanges

• If you wish to exchange an item, please contact our customer service team.
• Exchanges are processed as a return followed by a new purchase. You will need to return the original item and place a new order for the replacement.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos and details of the issue.
• We will arrange for a replacement or issue a full refund, including shipping costs, for damaged or defective items.

8. Non-Returnable Items

• The following items are not eligible for return:
  • Custom or personalized rugs.
  • Clearance or final sale items.
  • Rugs that have been altered, cleaned, or used.

9. Cancellations

• Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the item has already been processed or shipped.

10. How to Contact Us
For any questions, concerns, or to start a return, please reach out to us at:

• Email: info@rugweavers.com
• Phone: (832) 549-6959
• Address: 6507 S Rice Ave Bellaire, TX 77401

11. Changes to This Policy

• Rug Weavers reserves the right to modify this Refund and Return Policy at any time. Updates will be posted on our website, and continued use of our services will constitute acceptance of the changes.