Reach a Rug Expert 1 832 549 6959

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Free Shipping on All Orders Over $5000
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Free Shipping on All Orders Over $5000

FAQ

Frequently Asked Questions

We offer a wide selection of high-quality rugs, including Persian, Oriental, contemporary, vintage, and handmade designs. Our collection features various sizes, colors, and patterns to suit any style and space.
To place an order, simply browse our collection, select the rug you like, choose the desired size, and add it to your cart. Then, proceed to checkout, where you can provide your shipping details and make a secure payment.
Yes, we offer custom rugs tailored to your specifications. Please contact us with your design preferences, size, and color requirements, and our team will guide you through the custom order process.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payment must be made in full at the time of purchase.
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days. Expedited options are available for faster delivery. Custom or made-to-order rugs may require additional time.
Yes, we offer free standard shipping on orders over a certain amount within the continental U.S. Shipping costs for smaller orders or deliveries to Alaska and Hawaii will be calculated at checkout.
Yes, once your order is shipped, you will receive an email with a tracking number and a link to monitor your package’s progress.
We accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Custom, made-to-order, and clearance items are non-returnable. Please contact our customer service to initiate a return or exchange.
Proper care will ensure the longevity of your rug. We recommend regular vacuuming, rotating the rug every few months, and spot cleaning spills immediately with a mild detergent. For detailed care instructions specific to your rug type, please refer to our Rug Care Guide on the website.

Currently, we do not offer cleaning or repair services. However, we can recommend trusted professionals who specialize in rug care. Please contact us for recommendations.

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

If your rug arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund, including any associated shipping costs.

Rug Weavers is primarily an online shop, but we do offer in-store pickup at our Bellaire, Texas location. If you’d like to see our rugs in person, please contact us to schedule a visit.

For any questions or assistance, please contact our customer service team:

  • Email: info@rugweavers.com
  • Phone: (832) 549-6959
  • Address: 6507 S Rice Ave Bellaire, TX 77401

Yes, we frequently run promotions and offer special discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

 

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